Mumbai, Dec 08 : Bajaj Finance announced that its AI-powered voice bots are set to disburse Rs 5,300 crore in loans during FY26, marking the first full year of operations for this innovative channel. This initiative is a key component of the company’s 2026–30 long range strategy, which positions artificial intelligence as the backbone of growth, linking business targets to automation, data insights, and software driven decision making.
The company expects AI implementation to reduce operational and service workloads by 90%, increase digital contribution to 30%, deliver 16–18 crore app installs, and support 10 crore loan applications. Already, advanced vision systems are processing 30 types of documents, while 323 locations are equipped with facial recognition cameras. A 147-member AI team, supported by multi-cloud infrastructure across Google Cloud and Salesforce, is driving the build-out.
Managing Director Rajeev Jain emphasized that customer centricity remains the top priority. The adoption of AI is expected not only to increase disbursements but also to reduce costs and minimize defaults through early stress detection. Other strategic targets include achieving zero customer escalations, eliminating branch walk-ins, and cutting service and operations costs by 50% by FY30.