Jitendra Singh Urges States to Embrace Centre’s Best Governance Practices

NEW DELHI, June 18: Union Minister Dr. Jitendra Singh on Wednesday called upon state governments across the country to embrace and implement the Centre’s successful governance initiatives, asserting that wider adoption of these reforms would significantly contribute to India’s journey towards becoming a developed nation under the Viksit Bharat vision.

Addressing a press conference on the achievements of the Ministry of Personnel, Public Grievances and Pensions over the past twelve years, Singh emphasized that governance innovation has emerged as a powerful tool for national transformation. He said several flagship initiatives introduced by the Union Government have delivered measurable improvements in public service delivery, accountability and administrative effectiveness.

The Minister pointed to key digital governance platforms, including Mission Karmayogi, the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), and the Digital Life Certificate system for pensioners, as examples of reforms that have modernized government functioning while making services more accessible to citizens.

According to Singh, these technology-enabled mechanisms have helped streamline administrative processes, improve responsiveness, and strengthen public confidence in institutions. He noted that their success demonstrates how governance can be transformed through innovation and digital integration.

The Minister said that Prime Minister Narendra Modi’s administration has fundamentally altered the approach to governance by ensuring that reforms directly impact the lives of ordinary citizens. He remarked that governance reforms are no longer confined to policy documents and bureaucratic procedures but have evolved into instruments that drive social inclusion, economic growth and institutional efficiency.

Encouraging states to replicate these models, Singh said the Centre has developed a range of citizen-focused systems that can be adapted according to local requirements. He stressed that wider implementation of such initiatives would help create uniform standards of service delivery and strengthen cooperative federalism.

Highlighting the global recognition received by several Indian governance initiatives, the Minister said international institutions and governments have shown increasing interest in studying India’s administrative reforms. He attributed this growing attention to the successful integration of technology with governance and the focus on transparency and accountability.

Singh further stated that the Ministry of Personnel, Public Grievances and Pensions has undergone substantial transformation during the last twelve years. Institutions associated with personnel management, administrative reforms and pension welfare have expanded their role beyond conventional functions and have become central to the government’s modernization agenda.

He said capacity building efforts under Mission Karmayogi have equipped government employees with new skills and competencies required in a rapidly evolving governance environment. The programme aims to create a future ready civil service capable of delivering efficient and responsive public services.

The Minister also highlighted improvements in grievance redressal systems, noting that digital platforms have reduced delays and enhanced transparency in addressing citizens’ concerns. Such measures, he said, have contributed to building trust between the government and the public.

On pension reforms, Singh noted that technological interventions have simplified procedures for retirees, enabling them to access benefits with greater ease and convenience. The Digital Life Certificate initiative, in particular, has reduced the need for physical verification and made pension-related services more accessible, especially for senior citizens.

Concluding his address, Singh reiterated that the vision of a developed India requires active participation from all levels of government. He urged states to leverage proven governance models and adopt best practices that have delivered positive outcomes at the national level, saying collaborative efforts would play a crucial role in realizing the aspirations of Viksit Bharat.

He maintained that effective governance, driven by innovation and citizen centric reforms, remains one of the strongest pillars supporting India’s long-term growth and development objectives.