J&K Govt Sets Up CM’s Public Services and Outreach Office to Strengthen Grievance Redressal

Jammu, March 19:  In a significant move aimed at improving citizen-centric governance and public outreach, the Jammu and Kashmir government has announced the establishment of the ‘Chief Minister’s Public Services and Outreach Office’ within the Chief Minister’s Secretariat. This initiative is designed to streamline grievance redressal, enhance accessibility to government services, and strengthen direct engagement between the administration and the people.

The newly formed office will serve as a dedicated platform for addressing public grievances, and ensuring swift resolution of issues faced by citizens. It will also facilitate better coordination between various government departments and the Chief Minister’s Office (CMO) to expedite responses to public concerns and service delivery.

According to government sources, the Public Services and Outreach Office will function as a centralized mechanism to monitor and address complaints, policy suggestions, and developmental feedback from residents across Jammu and Kashmir. The initiative is expected to bridge the gap between the administration and the people, making the government more accountable, responsive, and proactive in addressing public issues.

Officials have emphasized that the establishment of this office aligns with the government’s vision of transparent and people-centric governance, ensuring that the voices of the citizens are heard at the highest levels of decision-making. The office will also work towards enhancing accessibility through digital platforms, enabling citizens to submit grievances and track their resolution status online.

The move is seen as a step towards improving governance efficiency, boosting administrative accountability, and strengthening democratic processes in Jammu and Kashmir.