Indian Railways Introduces AI-Based Passenger Assistance System
Smart Technology Improves Passenger Experience
India, May 05 : Indian Railways launched a new artificial intelligence-powered passenger assistance platform designed to improve customer service and operational efficiency.
The system offers multilingual support, real-time schedule updates, and digital complaint management.
Officials stated that the AI platform would help passengers access information more quickly while reducing pressure on railway staff.
Digital Transformation Continues
The project is part of India’s broader effort to modernize public transportation through smart technologies.
Experts believe AI integration could significantly improve travel convenience for millions of daily railway passengers.
